Frequently Asked
Questions at qpjl

qpjl accepts the following Philippine government-issued IDs for identity verification:

• Philippine National ID (PhilSys)
• Passport
• Driver's License (LTO)
• SSS / GSIS ID
• Voter's ID
• PRC ID
• Postal ID

Make sure your ID photo is clear, unobstructed, and not expired. You may also be asked to submit a selfie holding your ID for additional verification. KYC is a one-time process and is required to protect all players on the platform.

Go to the qpjl Login page and click "Forgot Password." Enter the email address linked to your account and qpjl will send you a password reset link. Check your inbox — and your spam folder if you do not see it within a few minutes. Click the link, set a new strong password, and you are good to go. If you are still having trouble, contact our support team at [email protected].

No. qpjl strictly enforces a one-account-per-player policy. Creating multiple accounts — whether under the same name, different names, or using different devices — is a violation of qpjl's Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you believe a duplicate account was created in error, contact our support team immediately to resolve the issue.

You can update certain account details — such as your mobile number, email address, and preferred language — from the Account Settings section after logging in. Changes to your registered name or date of birth require identity re-verification and must be requested through our support team. This is to ensure the security and integrity of your account. Note that your registered name must always match the name on your payment method to avoid withdrawal delays.

If you wish to permanently close your qpjl account, please contact our support team at [email protected] with your account details and a request for closure. Before closing, make sure to withdraw any remaining balance. Please note that if you are closing your account due to concerns about your gaming habits, we strongly encourage you to consider our self-exclusion tools first — these allow you to take a break without permanently losing your account history.

Yes — qpjl is fully optimized for mobile browsers on both Android and iOS devices. You do not need to download a separate app; simply open your mobile browser, go to qpjl, and log in as usual. The mobile experience includes the full game library, account management, deposits, withdrawals, and live support. For the best experience, use an up-to-date version of Chrome, Safari, or Firefox on your smartphone.

Account locks can happen for several reasons — too many failed login attempts, a pending KYC review, a security flag, or a self-exclusion request. Contact our support team at [email protected] with your registered email address and a brief description of the issue. Our team will investigate and get back to you as quickly as possible, usually within a few hours. Do not attempt to create a new account while your existing one is locked.

qpjl supports a wide range of Philippine payment methods to make depositing as convenient as possible:

All transactions are processed in Philippine Peso (₱). The available payment methods may vary slightly depending on your account region and verification status.

The minimum deposit at qpjl is ₱100 for most payment methods, including GCash and PayMaya. Bank transfer minimums may be slightly higher depending on the bank's own transfer limits. There is no maximum deposit limit set by qpjl, though your payment provider may impose their own daily transaction caps. Always check your GCash or bank app for any applicable limits on your end.

GCash and PayMaya deposits are typically credited to your qpjl account instantly or within a few minutes. Bank transfers via InstaPay are usually credited within 15 to 30 minutes. PESONet transfers may take up to one banking day. If your deposit has not appeared after the expected timeframe, take a screenshot of your payment confirmation and contact our support team at [email protected] — we will trace it for you right away.

qpjl does not charge any fees on deposits. However, your payment provider — GCash, your bank, or another service — may apply their own transaction fees. These are outside qpjl's control. We recommend checking your payment app's fee schedule before transferring. To avoid unnecessary fees, GCash and PayMaya are generally the most cost-effective options for Filipino players depositing at qpjl.

If your deposit fails, first check the following:

• Confirm that your GCash or bank account has sufficient balance.
• Check that you have not exceeded your daily transaction limit on your payment app.
• Make sure your KYC verification is complete — unverified accounts may have deposit restrictions.
• Try a different payment method if the issue persists.

If money was deducted from your account but did not appear in qpjl, do not attempt to deposit again. Contact our support team immediately with your transaction reference number and we will resolve it promptly.

Yes — and we strongly encourage it. qpjl's responsible gaming tools allow you to set daily, weekly, or monthly deposit limits directly from your Account Settings. Once a limit is set, it takes effect immediately. You can decrease your limit at any time, but increasing it requires a 24-hour cooling-off period. This feature is part of qpjl's commitment to responsible gaming and is available to all verified players at no cost.

To withdraw from qpjl, log in to your account and go to the Cashier or Wallet section. Select "Withdraw," choose your preferred payment method (GCash, PayMaya, or bank transfer), enter the amount, and confirm. Make sure the account name on your payment method matches your registered qpjl name exactly — mismatches will cause delays. Your KYC verification must also be complete before any withdrawal can be processed.

Most qpjl withdrawals are processed within 24 hours. GCash and PayMaya withdrawals are typically the fastest, often completing within 1 to 4 hours on business days. Bank transfers may take 1 to 3 banking days depending on the receiving bank . Withdrawals submitted on weekends or Philippine public holidays may experience slight delays. You will receive a notification once your withdrawal has been processed.

The minimum withdrawal amount at qpjl is ₱200. This applies to all payment methods including GCash, PayMaya, and bank transfers. There is no maximum single withdrawal limit set by qpjl, though very large withdrawals may be subject to additional verification for security purposes. If you are withdrawing a large amount for the first time, our team may reach out to confirm the request — this is purely a security measure to protect your funds.

Common reasons for a delayed withdrawal include:

• KYC verification is incomplete or documents are under review.
• The name on your payment account does not match your qpjl registered name.
• An active bonus with unmet wagering requirements is attached to your balance.
• The withdrawal was submitted during a weekend or Philippine public holiday.
• A security review has been triggered for large or unusual withdrawal amounts.

If your withdrawal has been pending for more than 48 hours without explanation, contact our support team at [email protected] with your withdrawal reference number.

Yes — you can cancel a withdrawal request while it is still in "Pending" status. Go to your transaction history, find the pending withdrawal, and select "Cancel." Once a withdrawal has moved to "Processing" or "Completed" status, it can no longer be cancelled. If you accidentally submitted a withdrawal and it has already been processed, the funds will be returned to your payment account and you can re-deposit if you wish to continue playing.

qpjl does not charge withdrawal fees on standard cashouts. Your receiving bank or e-wallet provider may apply their own incoming transfer fees — this is beyond qpjl's control. GCash and PayMaya generally do not charge fees for receiving funds. If you are using a bank transfer, check with your bank regarding any incoming wire or InstaPay fees. qpjl is committed to making sure your winnings reach you with as little friction as possible.

qpjl offers a welcome bonus for new players upon their first deposit. The exact bonus amount and structure may vary depending on current promotions — visit the Promotions section of the qpjl website after registering to see the latest offer available to you. Welcome bonuses are subject to wagering requirements, which must be met before any bonus-derived winnings can be withdrawn. Always read the full bonus terms before claiming.

A wagering requirement (also called a playthrough requirement) is the number of times you must wager your bonus amount before you can withdraw any winnings derived from it. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games may contribute differently to wagering — slots typically contribute 100%, while table games may contribute less. Check the specific bonus terms for full details.

Some bonuses at qpjl are automatically credited to your account upon qualifying (for example, after your first deposit). Others require you to enter a promo code during the deposit process or in the Promotions section of your account. If you have a promo code, make sure to enter it before completing your deposit — codes cannot be applied retroactively. If you missed entering a code, contact our support team as soon as possible and we will do our best to assist.

Yes — qpjl regularly offers free spins as part of welcome packages, reload bonuses, and special seasonal promotions. Free spins are typically valid on selected slot games and expire after a set number of days. Winnings from free spins are usually credited as bonus funds and subject to wagering requirements. Keep an eye on the Promotions page and your registered email for the latest free spin offers available to your account.

Yes. If you prefer to play without bonuses — for example, to avoid wagering requirements on your withdrawals — you can opt out of bonus offers in your Account Settings or by contacting our support team. Once you opt out, future deposits will not automatically trigger bonus credits. You can opt back in at any time. Some players prefer this approach for a simpler, more straightforward gaming experience, and qpjl fully supports that choice.

Bonuses may be removed from your account for the following reasons:

• The bonus expired before wagering requirements were completed.
• A withdrawal was requested before the wagering requirements were met — this typically forfeits the bonus and any associated winnings.
• A violation of the bonus terms was detected (e.g., using restricted games or betting patterns).
• The bonus was part of a promotion that was later found to have been claimed fraudulently.

If you believe your bonus was removed in error, contact our support team with your account details and we will review the case.

qpjl offers a diverse game library designed to suit every type of Filipino player:

• Slots — Hundreds of video slots with various themes, paylines, and jackpot sizes. Visit the Slot page for the full selection.
• Bingo — Classic and modern bingo variants. Check out the Bingo page for schedules and rooms.
• Mines Grand — A thrilling mines-style game with multiplier mechanics. Play at Mines Grand.
• Double Fortune — A high-energy fortune game with big win potential. Try Double Fortune today.
• Live Casino — Real dealers, real tables, streamed live. Explore at qpjl Casino.

New games are added regularly, so check back often for the latest additions.

Yes. All games at qpjl use certified Random Number Generator (RNG) technology to ensure that every outcome is completely random and independent of previous results. This means no game can be manipulated — every spin, card draw, or number selection is genuinely random. qpjl is committed to fair play and transparency, and our game providers are regularly audited to maintain certification standards.

Many of qpjl's slot games offer a demo or "fun play" mode that lets you try the game without wagering real money. This is a great way to learn the mechanics, understand the paytable, and decide if a game suits your style before committing real funds. Live casino games and certain exclusive titles may not have a demo mode available. Look for the "Try for Free" or "Demo" option on the game tile to see if it is available.

RTP (Return to Player) is a percentage that indicates how much of the total wagered amount a game is expected to pay back to players over a long period of time. For example, a slot with a 96% RTP will theoretically return ₱96 for every ₱100 wagered over millions of spins. RTP is a long-term statistical average — it does not guarantee individual session results. Most slots at qpjl have RTPs ranging from 94% to 97%. You can find the specific RTP for each game in its information or paytable section.

If a game disconnects or freezes mid-round, qpjl's system automatically records the state of the game at the point of disconnection. When you reconnect and reopen the game, it will resume from where it left off — your bet is preserved. If the game does not resume correctly or your balance appears incorrect after reconnecting, take a screenshot and contact our support team at [email protected]. We can review the game logs and resolve any discrepancy.

Yes — qpjl's live casino section features real human dealers streaming in real time from professional studio environments. You can play live baccarat, blackjack, roulette, and other popular table games with the authentic casino atmosphere, all from your device. Live games are available 24/7 and support a range of bet sizes to suit both casual players and high rollers. Visit the qpjl Casino page to explore the full live dealer lineup.

The minimum age to register and play at qpjl is 21 years old. This is in line with Philippine law and PAGCOR regulations governing online gaming. qpjl enforces this requirement through mandatory identity verification (KYC) for all new accounts. Any account found to belong to a person under 21 will be immediately suspended and all funds returned. There are no exceptions to this policy.

qpjl provides a full suite of responsible gaming tools accessible from your Account Settings:

• Deposit Limits — Set daily, weekly, or monthly caps on how much you can deposit.
• Loss Limits — Restrict how much you can lose within a given time period.
• Session Time Limits — Set a maximum duration for each gaming session.
• Wager Limits — Cap the maximum bet size per round or per day.
• Reality Checks — Receive periodic reminders of how long you have been playing.

All limits take effect immediately when set. Decreasing a limit is instant; increasing one requires a 24-hour cooling-off period.

If you feel you need a break from gaming, qpjl offers self-exclusion options ranging from a short cooling-off period to a permanent exclusion:

• Take a Break — Temporarily suspend your account for 24 hours, 7 days, or 30 days.
• Self-Exclusion — Exclude yourself for 6 months, 1 year, or permanently.

You can initiate self-exclusion from your Account Settings or by contacting our support team at [email protected]. During a self-exclusion period, you will not be able to log in, deposit, or receive promotional communications. qpjl also cooperates with the PAGCOR national self-exclusion registry — contact PAGCOR directly through their official channels to register for the national program.

Problem gambling can affect anyone. Some warning signs to watch out for include:

• Spending more money or time gambling than you intended.
• Chasing losses — continuing to play to try to win back money you have lost.
• Neglecting work, family, or personal responsibilities because of gambling.
• Borrowing money or selling possessions to fund gambling.
• Feeling anxious, irritable, or restless when not gambling.
• Hiding your gambling activity from family or friends.

If any of these sound familiar, please reach out. qpjl's support team is available 24/7 and all conversations are handled with complete confidentiality. You can also visit our Responsible Gaming page for more resources.

Several resources are available to Filipino players who need support:

• qpjl Support Team — Available 24/7 at [email protected]. We can help you set limits, self-exclude, or connect you with professional resources.
• PAGCOR Responsible Gaming — PAGCOR operates a responsible gaming helpline and national self-exclusion program. Contact them through their official website for independent support.
• National Center for Mental Health (NCMH) — The NCMH provides free mental health services in the Philippines. Their crisis hotline number is 1553 — displayed here as a reference, not a clickable link.

Seeking help is a sign of strength. qpjl is here to support you every step of the way.